EMAIL ENGAGEMENT LICENSED PROGRAMME
- Next trainer development cohort 18th - 22nd March 2024

How to say sorry in an email

14th September, 2023

How to say sorry in an email

Sorry.

 

Yes, that’s it.

 

You can also try:

 

  • So sorry.
     
  • Really sorry.
     
  • I’m sorry I upset you.

 

Or something along those lines. But definitely not:

 

  • Apologies for any inconvenience this may have caused (a.k.a. The British Rail train announcement)
  • We regret this incident (We take no blame so you can’t sue us – ha!)
  • Sorry if you took offence (Sorry-not-sorry)
  • Sorry you feel that way (You’re just too emotional)
  • Sorry but…(Here’s why I’m right and you’re wrong, sucker!)

 

But even better, pick up the phone. 

 

Studies on how empathy is transmitted across various media show that voice is most influential.  Even a voice note or voicemail can sound more heartfelt than an email.

 

So if you aren’t really sorry, don’t say it.

 

And if you are, say it like you mean it.

accenture
UBS
Ricoh
Euromoney
University of Cambridge

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EMAIL ENGAGEMENT LICENSED PROGRAMME
- Next trainer development cohort 18th - 22nd March 2024

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