Surely it was the best meeting room in the world?
This was the stunning view from the meeting room in Svolvaer in the Lofoten Islands ☝️
I’d taken a bus, a train and 3 flights to meet a new client and take Email Engagement to the Arctic Circle!
My Norwegian client, Svend, warned me at the start of the meeting:
‘Kim, our English is pretty good…
(Reader: it was perfect)
‘But we might come across as a bit serious as we can’t always convey our humour in a different language.’
It was such a great point.
I know when I speak my (now rusty) German and Russian I don’t always sound like myself. I’m a bit stiffer. Too polite.
But it’s not just with foreign languages that we can struggle with tone.
I get asked about tone a lot in email writing. In a masterclass just this week I was asked:
‘How do I get the balance between friendly and direct?’
‘How do I make sure it comes across the way I mean it?’
‘How do I sound like ‘me’?’
But there’s a simple answer, and it’s this.
Imagine you’re sitting across the table from that person: what would you say to them?
The online-you should sound the same as the in-person-you.
That’s what creates connections.
So tell me, do you think you sound like you in your emails?